A charismatic and engaging figure, and a dynamic speaker on topics such as leadership, motivation and customer service, he presides over the UK's leading independent communications specialist retailer; a company he has built up from scratch in less than ten years. In the Sunday Times Rich List 2006 he was listed in 64th place, with an estimated fortune of £830 million.
In 1989 at the age of twenty-five, Charles Dunstone opened his first Carphone Warehouse. By 2001, the Carphone Warehouse had become Europe’s largest independent retailer of mobile phones, with over 1,000 stores in 14 countries and a rapidly expanding Wireless Internet Services Division. Charles has won numerous awards for retaining and customer service. He is passionate about customer satisfaction and staying one step ahead of the ever-increasing competition. His speaking topics include: Personality Retaining and Customer and Staff Empowerment.
Charles has great insight into how the telecommunications market will progress into the twenty-first century and how customer service can make the difference in a competitive environment.