Derek is in demand across the country where he delivers training programmes and seminars that are fast paced, lively and very interactive. In fact, Derek is happy to speak in what most people regard as "the graveyard slot" - no one ever falls asleep when Derek is on stage.
Derek speaks from the heart with tremendous passion and energy. His messages are hard hitting and inspirational.
And it's more than just the theory of service. Derek demonstrates in practical ways how to combine service, marketing and change management; translating service into increased profits.
As well as working with many of the UK's top businesses, Derek has been a presenter, advisor and mystery shopper for BBC's Watchdog - Value for Money programme.
He is the creator of The WOW! Awards - a unique awards scheme recognising the good things that happen in business.