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Graduating from Southampton University, Ros Gardner joined Marks & Spencer PLC undertaking a variety of appointments divisionally and at Head Office. Her work on the development and delivery of a wide range of corporate training programmes covered all areas of recruitment, management and communication.

Ros later went on to become Manager of the Customer Services Department of M & S, which included responsibility for a complaints department handling a quarter of a million customers per year, at a time when the service was still legendary.

Ros then spent two years as the Director of Field Services of the National Association of Citizens Advice Bureaux, with responsibility for the overall operation of Citizens Advice Bureaux throughout England, Wales and Northern Ireland. In this role she was instrumental in co-coordinating the disparate cultural and political anomalies of this renowned public service. Simultaneously Ros also began her work in the Cabinet Office as a member of the Citizens Charter Complaints Task Force, helping to identify and implement best practice in customer care within the public sector.

Ros now runs her own successful consultancy, specialising in Customer Care Excellence and Complaint Handling. Working with companies such as London Transport, Automobile Association, Citroën, Thames Water, Financial Services Authority (FSA), and Signet, she continues to help businesses exploit the opportunities that customer care provides.

As a professional keynote speaker on the subject of Customer Care Excellence, Ros has spoken widely at conferences in Europe. As a writer for a number of professional and business publications, Ros continues to make her message known - ‘Investment in Customer Care Excellence will positively impact the balance sheet of any business’.

Ros is President of the Society of Consumer Affairs Professionals and a member of the National Speakers Association (USA). She is also a Founder Director of The Professional Speakers’ Association in the UK, and a member of the National Federation of Consumer Groups. She is also a member of the School Teachers Review Body.

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ABOUT US

Established in 1986, we have been providing ideas and booking FAMOUS FACES for over 30 years.

Our clients range from PLCs, event management specialists to government organisations, guilds, universities, schools, charities and sporting clubs.

Client Reviews

  • The dinner was a huge success and Bob went down brilliantly well. We're already looking forward to next year! Many thanks for all your help in making... READ MORE ...

    The dinner was a huge success and Bob went down brilliantly well. We're already looking forward to next year! Many thanks for all your help in making the event such a memorable one.

    Lloyds TSB

  • It is difficult to find enough superlatives to describe David's presentation. As a meeting planner, I found it a genuine pleasure to work with him... READ MORE ...

    It is difficult to find enough superlatives to describe David's presentation. As a meeting planner, I found it a genuine pleasure to work with him and I would highly recommend him for any conference or meeting, anywhere and at any time.

    Prudential Assurance

  • Your sense of humour was greatly appreciated by everyone but within this humour you managed to instil some very important points which were well... READ MORE ...

    Your sense of humour was greatly appreciated by everyone but within this humour you managed to instil some very important points which were well noted by everyone present. Your words were inspirational and will stay with us throughout our new financial year.

    Aviva (Norwich Union)

  • We have never had such a positive reaction to a guest speaker before, the team were simply enthralled, an inspiration to all who listened! Somehow... READ MORE ...

    We have never had such a positive reaction to a guest speaker before, the team were simply enthralled, an inspiration to all who listened! Somehow you still managed to make the challenges we face in our jobs relevant on a personal level to yours.

    Coca Cola

  • I was impressed by Chris's speech. His great strength is his ability to communicate his message throughout an organisation, his views are practical... READ MORE ...

    I was impressed by Chris's speech. His great strength is his ability to communicate his message throughout an organisation, his views are practical and down to earth, always thought provoking, sometimes controversial but never dull.

    Kodak

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PO Box 59
Kingsbridge
Devon
TQ7 4AA

phone  01548 559165
email  ideas@famousfaces.co.uk

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